Refund and Return Policy

Eligibility for Return

 Branded Products 

• Only items with manufacturing defects are eligible for a refund 
• Items must be returned within 10 days of receipt. 
• Items must be unused, in their original packaging, and in the same condition as when you received them.  

Unbranded Gift Items 

• Only items with manufacturing defects are eligible for a refund 
• Items must be returned within 3 days of receipt. 
• Items must be unused, in their original packaging, and in the same condition as when you received them. 

Exchanges: 

• If you received a defective or incorrect item, we shall replace it at no additional cost. Please contact us at info@thewhitenotebook.com for assistance. 
• For exchanges of other items, please follow the return process and place a new order for the desired item. 

Damaged or Defective Items: 

• If you receive an item that is damaged or defective, please contact our customer service team immediately at info@thewhitenotebook.com. We will arrange for a replacement or refund. 

Late or Missing Refunds: 

• If you haven’t received a refund within the expected timeframe, first check your bank account or credit card statement. 
• Then contact your bank or credit card company, as it may take some time before your refund is officially posted. 
• If you’ve done all of this and still have not received your refund, please contact us at info@thewhitenotebook.com. 

Eligibility for Refund: 

• Only items with manufacturing defects are eligible for a refund 
• Items must be returned within 10 days of receipt. 
• Items must be unused, in their original packaging, and in the same condition as when you received them. 
• Personalized or custom items, and items marked as final sale, are not eligible for return or refund. 

Initiating a Refund: 

1. Contact Customer Service: 

• Email our customer service team at info@thewhitenotebook.com with your order number, the item(s) you wish to return, and the reason for the return. 
• Our team will provide you with return instructions. 

2. Package Your Return: 

• Securely pack the items in their original packaging, including any accessories, manuals, and documentation. 

3. Pickup for Your Return: 

• Our delivery executive will pick up the item from the delivery address provided by you at the time of order. 

 Processing Your Refund: 

• Once we receive and inspect the returned item(s), we will notify you via email of the approval or rejection of your refund. 
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. 
• Please note that it may take some time for your bank or credit card company to process and post the refund. 

 Non-Returnable Items: 

• Personalized or custom items 
• Items marked as final sale 
• Unbranded gift items 

 We value your business and are dedicated to ensuring that your experience with The White Notebook is positive. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team. 

Thank you for shopping with The White Notebook.